Below we have listed all the Diplomacy Skill Interview Questions and answers. Feel free to comment on any Diplomacy Skill Interview Questions or answer by the comment feature available on the page.
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Diplomatic skills refer to an individual's ability to communicate with others in a respectful and tactful way that respects cultural, social, academic and economic differences. Using diplomatic skills to communicate is an approach that keeps negativity at a minimum and shows sensitivity and strength. It is the ability to assert your ideas or opinions, knowing what to say and how to say it without damaging the relationship by causing offence. Tact is the art of making a point without making an enemy.
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Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level? | 
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Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage? |
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What kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them? |
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How would you respond if one of your colleagues came to you and asked you something, which you could not reveal to him, because you were bound by confidentiality? |
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How do you respond when you receive negative feedback from a customer about you personally? What approach would you take to deal with such a customer? |
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What kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them? |
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How would you respond if one of your colleagues came to you and asked you something, which you could not reveal to him, because you were bound by confidentiality? |
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|
|
Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage? |
|
|
|
Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level? |
|
|
|
How do you respond when you receive negative feedback from a customer about you personally? What approach would you take to deal with such a customer? |
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