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Clarify CRM Interview Questions & Answers - Learning Mode

Clarify CRM Interview Questions & Answers - Learning Mode

Clarify is an Amdocs Customer Relationship Management S/W product.It is based on client server technology which may range from 2 to n tiers.Though for adopting greater than 2 tier middlewares are required.Clarify is supported in two modes via thick client and thin client. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales, support, ordering and analytics.

Try Clarify CRM Interview Questions & Answers - Exam Mode

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Clarify CRM Interview Questions & Answers - Learning Mode
Try Clarify CRM Interview Questions & Answers - Exam Mode
Question: Which of the following statements about the ClarifyCRM Business Objects (CBO?s) is true

Answer: Answer: AWe cann't create a CBO's in clarify but we can create a Generic Business objects. Source:
Question: Load/Save/ChildLoadBean/ChildSaveBean are HTTP aware

Answer: No Source:
Question: How to add business partner in SAP CRM?

Answer: Business partner get in to CRM system through various sites.1. Direct creation of BP in CRM system.2.ELM3.User Creations through Mkt. Campaign Internet sales4.Through CIC5.Transfer from R/3 Source:
Question: What is the full form of CDO?

Answer: CDO means Clarify CRM Data Objects not Common Data Objects as i supposeThese are the Client side data objects. Source:
Question: What is yanking ?

Answer: The acceptance of the workflow object like case from the common pool or queue, by the user Source:
Question: What are the types of CRM technology?

Answer: Operational CRM

Analytical CRM

collaborative CRM

Operational CRM:

? Operational CRM is the customer-facing applications of CRM?the

aforementioned sales force automation, enterprise marketing automation,

and front-office suites that encompass all of this simultaneously.

? This is the ?ERP-like? segment of CRM.

? One facet of operational CRM is the possibility of integrating with the financial and human resources functions of the enterprise r Source:
Question: What is Customer Life Cycle?

Answer: ? The life cycle of the customer is the process the customer has been undergoing to be with company for all the years.

? This includes the customer?s purchase history, perhaps how often she?s taken advantage of special offers directed at her or her customer class.

? Depending on what company identify as important to customer?s return on investment (ROI), it could also include customers? marketing value to company and how much revenue that marketing value could be worth indirectly.< Source:
Question: TLD file is an XML document that defines the _______,____________,____________

Answer: TLD file defines the following features:

1) Defines what are the various basic operations we can do with the TLD file.

2) Defines the various attributes available for the TLD.

3) It also mentions the tag handler class.
Question: How do we define CRM?

Answer: CRM is a process or methodology used to learn more about customer?s needs & behavior in order to develop stronger relationship with them. Source:
Question: Worker beans are HTTP aware?

Answer: Data request or UI request will go to ControlServlet then it will generate a HTTP request to Particular Worker Bean. Source:
Question: Controller servlet can be customized.

Answer: False Source:
Question: Which one of the following is predefined Out of Box values for source and target windows of data transfer.

Question: Which tag contains the reference of the target worker bean?

Answer: WBInfo tag contains the reference of the target worker bean. Source:
Question: What is CRM Technology?

Answer: CRM is disciplined business strategy. CRM technology is the driver of the strategy.

? Technology, in the form of networked collaboration, communication, knowledge management and automated electronic processes can enable different groups within the company to work seamlessly as one unit to fulfill the CRM vision.

? The accepted definition of CRM technology is generally accepted to apply to "front office" processes.

? CRM technology mandates that all interactions between the c Source:
Question: What is the difference between SWE and SWSE...?

Answer: No answer available currently.
Question: In clarify CRM billing manager, what is the relation between the case and the contact?

Answer: Answer: C, One contact can create many cases. where as a case will have only one contact. Source:
Question: The _________ binding element is designed to replace server-side Scriptlet code ina JSP that performs conditional testing on dynamic data with Java Script code on the client

Answer: A) Switch
Question: In clarify CRM billing manager, what is the relation between the case and the site?

Answer: One site can have many cases where as one Case can't have more then one site. So Many to one. Source:
Question: Window Manager system consists of the

Answer: A) WMSendMessage function
B) Message dispatcher

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Latest 20 Questions
Payment of time- barred debt is: (a) Valid (b) Void (c) Illegal (d) Voidable
Consideration is defined in the Indian Contract Act,1872 in: (a) Section 2(f) (b) Section 2(e) (c) Section 2(g) (d) Section 2(d)
Which of the following is not an exception to the rule, "No consideration, No contract": (a) Natural love and affection (b) Compensation for involuntary services (c) Completed gift (d) Agency
Consideration must move at the desire of: (a) The promisor (b) The promisee (c) The promisor or any other party (d) Both the promisor and the promisee
An offer which is open for acceptance over a period of time is: (a) Cross Offer (b) Counter Offer (c) Standing Offer (d) Implied Offer
Specific offer can be communicated to__________ (a) All the parties of contract (b) General public in universe (c) Specific person (d) None of the above
_________ amounts to rejection of the original offer. (a) Cross offer (b) Special offer (c) Standing offer (d) Counter offer
A advertises to sell his old car by advertising in a newspaper. This offer is caleed: (a) General Offer (b) Special Offer (c) Continuing Offer (d) None of the above
In case a counter offer is made, the original offer stands: (a) Rejected (b) Accepted automatically (c) Accepted subject to certain modifications and variations (d) None of the above
In case of unenforceable contract having some technical defect, parties (a) Can sue upon it (b) Cannot sue upon it (c) Should consider it to be illegal (d) None of the above
If entire specified goods is perished before entering into contract of sale, the contract is (a) Valid (b) Void (c) Voidable (d) Cancelled
______________ contracts are also caled contracts with executed consideration. (a) Unilateral (b) Completed (c) Bilateral (d) Executory
A offers B to supply books @ Rs 100 each but B accepts the same with condition of 10% discount. This is a case of (a) Counter Offer (b) Cross Offer (c) Specific Offer (d) General Offer
_____________ is a game of chance. (a) Conditional Contract (b) Contingent Contract (c) Wagering Contract (d) Quasi Contract
There is no binding contract in case of _______ as one's offer cannot be constructed as acceptance (a) Cross Offer (b) Standing Offer (c) Counter Offer (d) Special Offer
An offer is made with an intention to have negotiation from other party. This type of offer is: (a) Invitation to offer (b) Valid offer (c) Voidable (d) None of the above
When an offer is made to the world at large, it is ____________ offer. (a) Counter (b) Special (c) General (d) None of the above
Implied contract even if not in writing or express words is perfectly _______________ if all the conditions are satisfied:- (a) Void (b) Voidable (c) Valid (d) Illegal
A specific offer can be accepted by ___________. (a) Any person (b) Any friend to offeror (c) The person to whom it is made (d) Any friend of offeree
An agreement toput a fire on a person's car is a ______: (a) Legal (b) Voidable (c) Valid (d) Illegal
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