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Mail Management Software Interview Questions & Answers - Learning Mode

Mail Management Software Interview Questions & Answers - Learning Mode

Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Today, email management is an essential component of customer service management. Customer service call centers currently employ email response management agents along with telephone support agents, and typically use software solutions to manage emails.

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Mail Management Software Interview Questions & Answers - Learning Mode
Try Mail Management Software Interview Questions & Answers - Exam Mode
Question: What are the versions available in Exchange Server 2007?

Answer: There are two types of Exchange Server 2007 version release

64 bit for production environment
32 bit only for non-production environment Source:
Question: When a 15 V input pulse with a width equal to two time constants is applied to an RC integrator, the capacitor charges to A. 15 V B. 12.9 V C. 8.6 V D. 19.45 V

Answer: Postfix maintains two queues, the pending mails queue, and the deferred mail queue,the deferred mail queue has the mail that has soft-fail and should be retried (Temporary failure), Postfix retries the deferred queue on set intervals (configurable, and by default 5 minutes)

To display the list of queued mails :

# postqueue -p

To Save the output of above command :

# postqueue -p > /mnt/queue-backup.txt

Tell Postfix to process the Queue now

# postqueue Source:
Question: What are the Active directory requirements to install Exchange Server?

Answer: 1. Domain functional level at least windows server 2000 native or higher
2. Schema Master must be run on windows 2003 server with sp1
3. At least one Domain Controller, in each domain with windows server 2003 sp1
4. At least one global catalog server in Active Directory Site which hosts exchange Server 2007
5. 4:1 ratio of Exchange processor to global catalog server processors Source:
Question: How to check postfix configuration from the command line ?

Answer: Using the command ?postconf -n? we can see current configuration of postfix excluding the lines which are commented. Source:
Question: What is the role of Anti-Spam SMTP Proxy (ASSP)?

Answer: ASSP is a gateway server which is install in front of your MTA and implements auto-whitelists, self learning Bayesian, Greylisting, DNSBL, DNSWL, URIBL, SPF, SRS, Backscatter, Virus scanning, attachment blocking, Senderbase and multiple other filter methods. Source:
Question: What is the difference between Postfix & Sendmail ?

Answer: Postfix uses a modular approach and is composed of multiple independent executables. Sendmail has a more monolithic design utilizing a single always running daemon. Source:
Question: How does Silk do with People Soft applications ...

Answer: Migration is the scenario in which you upgrade to Exchange 2007 by migrating data from a non-Exchange messaging system to Exchange 2007 or from an existing Exchange organization to a completely new Exchange organization, without retaining any of the Exchange configuration data in the first organization. For example, when merging with another company, you can perform a migration. In this scenario, you move mailboxes and data to the other company’s Exchange organization, without retaining any of Source:
Question: How to send a test mail from command line ?

Answer: Use the below command to send a test mail from postfix itself :

# echo ?Test mail from postfix? | mail -s ?Plz ignore? Source:
Question: What are the important daemons in postfix ?

Answer: master :The master daemon is the brain of the Postfix mail system. It spawns all other daemons.
smtpd: The smtpd daemon (server) handles incoming connections.
smtp :The smtp client handles outgoing connections.
qmgr :The qmgr-Daemon is the heart of the Postfix mail system. It processes and controls all messages in the mail queues.
local : The local program is Postfix? own local delivery agent. It stores messages in mailboxes. Source:
Question: Howto delete mails from the queue in postfix ?

Answer: Use below command to delete all queued mails

# postsuper -d ALL

To delete only deferred mails from queue , use below command

# postsuper -d ALL deferred Source:
Question: What is Transition in Exchange Server 2007?

Answer: Transition is the scenario in which you upgrade an existing Exchange organization to Microsoft Exchange Server 2007. To perform the transition, you must move data from the existing Exchange servers to new Exchange 2007 servers. For example, when upgrading from an Exchange Server 2003 or Exchange 2000 Server organization to an Exchange 2007 organization, you perform a transition. When transitioning to Exchange 2007, you cannot perform an in-place server upgrade on an existing Exchange server. Ins Source:
Question: What is an Open mail relay ?

Answer: An open mail relay is an SMTP server configured in such a way that it allows anyone on the Internet to send e-mail through it, not just mail destined to or originating from known users.This used to be the default configuration in many mail servers; indeed, it was the way the Internet was initially set up, but open mail relays have become unpopular because of their exploitation by spammers and worms. Source:
Question: What is the use of Domain Keys(DKIM) in mail servers ?

Answer: DomainKeys is an e-mail authentication system designed to verify the DNS domain of an e-mail sender and the message integrity. The DomainKeys specification has adopted aspects of Identified Internet Mail to create an enhanced protocol called DomainKeys Identified Mail (DKIM). Source:
Question: What is the importance of SPF records inmail servers ?

Answer: SPF (Sender Policy Framework) is a system to help domain owners specify the servers which are supposed to send mail from their domain. The aim is that other mail systems can then check to make sure the server sending email from that domain is authorized to do so ? reducing the chance of email ?spoofing?, phishing schemes and spam! Source:
Question: What is MTA and it?s role in mailing system ?

Answer: MTA Stands for Mail Transfer Agent.MTA receives and delivers email. Determines message routing and possible address rewriting. Locally delivered messages are handed off to an MDA for final delivery. Examples Qmail, Postfix, Sendmail Source:
Question: What are the Operating system requirements to install Exchange Server 2007?

Answer: Exchange Server 2007 can be installed on

Windows Server 2003 SP2 64-bit,
Windows Server 2003 R2 SP2 64-bit or
Windows Server 2008 64-bit Source:
Question: What is the use ofpostmaster account in Mailserver ?

Answer: An email administrator is commonly referred to as a postmaster. An individual with postmaster responsibilities makes sure that the mail system is working correctly, makes configuration changes, and adds/removes email accounts, among other things. You must have a postmaster alias at all domains for which you handle email that directs messages to the correct person or persons . Source:
Question: What is postfix and default port used for postfix ?

Answer: Postfix is a open source MTA (Mail Transfer agent) which is used to route & deliver emails. Postfix is the alternate of widely used Sendmail MTA. Default port for postfix is 25. Source:
Question: How to select a group of test cases in a testplan to run?

Answer: * Processor ? 64 bit processor
* RAM 2 GB + 5 MB per Mailbox
* Disk Space At least 1.2 GB on the drive on which you install Exchange
* 200 MB of available disk space on the system drive
* File Format NTFS Source:
Question: What is MDA ?

Answer: MDA stands for Mail Delivery Agent. MDA is a Program that handles final delivery of messages for a system?s local recipients. MDAs can often filter or categorize messages upon delivery. An MDA might also determine that a message must be forwarded to another email address. Example Procmail. Source:

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