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Operation Management Interview Questions & Answers - Learning Mode
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Operation Management Interview Questions & Answers - Learning Mode

Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.

Try Operation Management Interview Questions & Answers - Exam Mode

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Operation Management Interview Questions & Answers - Learning Mode
Try Operation Management Interview Questions & Answers - Exam Mode
Question: Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility?

► 1. A fast food restaurant
► 2. A family doctor
► 3. A front office bank
► 4. A carpenter


Answer:

2. A family doctor Source: CoolInterview.com
Question: Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety?

Answer: ► 1. A front office bank
► 2. A carpenter
► 3. A family doctor
► 4. A fast food restaurant

4. A fast food restaurant Source: CoolInterview.com
Question: The equivalent to competitive advantage in public services is?
► A) Outsourcing
► B) Best value
► C) Superior services
► D) Best practice.



Answer: B) Best value Source: CoolInterview.com
Question: Which of the following activities is not a direct responsibility of operations management?

Answer: ► 1. Planning and controlling the operation
► 2. Designing the operation?s products, services and processes
► 3. Developing an operations strategy for the operation
► 4. Determining the exact mix of products and services that customers will want

4. Determining the exact mix of products and services that customers will want Source: CoolInterview.com
Question: Most operations produce a mixture of both products and services. Which of the following business is closest to producing ?pure? services?


► 1. Counsellor/therapist
► 2. Steel company
► 3. A Restaurant
► 4. IT company


Answer: ► 1. Counsellor/therapist
► 2. Steel company
► 3. A Restaurant
► 4. IT company

1. Counsellor/therapist Source: CoolInterview.com
Question: Competitive advantage based on differentiation derives from?
► A) Being the lowest cost producer in the industry and offering the lowest prices
► B) Having the broadest range of different goods and services in the industry
► C) Having processes and systems, which are different from competitors
► D) Offering products or services, which offer different benefits from competitors' and which are valued by buyers.



Answer: D) Offering products or services which offer different benefits from competitors' and which are valued by buyers Source: CoolInterview.com
Question: Which of the following functions is not a core function of an organization?

Answer: ► 1. The product/service development function
► 2. The accounting and finance function
► 3. The operations function
► 4. The marketing (including sales) function

2. The accounting and finance function Source: CoolInterview.com
Question: Which of the following would not be normally considered as a key feature of Operations Management?

Answer: ► 1. Most new technology is implemented in Operations areas
► 2. Operations is the part of an organization which creates wealth through the management of the transformation process
► 3. Operations researches mathematical techniques for optimizing processes
► 4. Operations is the area of a business where most people work
► 5. World class Operations can give an organization competitive advantage

2.Operations is the part of an organization which crea Source: CoolInterview.com
Question: Which of the following would not normally be considered a general characteristic of a service?

Answer: ► 1. Production and consumption can always be spatially separated
► 2. Many services involve both tangible and intangible outputs
► 3. Production and sales cannot easily be separated functionally
► 4. Production and consumption are simultaneous
► 5. Low contact services can often be made more efficient than high contact services

1. Production and consumption can always be spatially separated Source: CoolInterview.com
Question: Which of the following is the least likely decision to be made by Operations Managers?

Answer: ► 1. How to use quality techniques to reduce waste
► 2. Designing and improving the jobs of the workforce
► 3. Deciding which market areas to manufacture products for
► 4. Selecting the location and layout of a facility
► 5. How much capacity is required to balance demand

3.Deciding which market areas to manufacture products for Source: CoolInterview.com

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