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Call Center Interview Questions & Answers - Learning Mode
COOLINTERVIEW.COM CALL CENTER INTERVIEW QUESTIONS QUESTIONS & ANSWERS - LEARNING MODE

Call Center Interview Questions & Answers - Learning Mode

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers.

Try Call Center Interview Questions & Answers - Exam Mode

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Call Center Interview Questions & Answers - Learning Mode
Try Call Center Interview Questions & Answers - Exam Mode
Question: Who is your Role model?

Answer: My father is my role model. he is the person who has done a lot to make my life comfortable . he belives that destiny is in our hands . He says that success is not a chance happenings and to succeed is a decision that we have to make.
He impresses me in dealing with people and day to day problems. He liked by most because his honesty is transparent . Source: CoolInterview.com
Question: What is B.P.O ?

Answer: B.P.O. Means Business Process Outsourcing which deals with CRM ( Customer relationship management.). IN the BPO call are made & receive. It can be inbound or outbound. it is just like a help-desk where customer query are solve. It is basically link between the customer & its company..Main motive is customer satisfaction. Source: CoolInterview.com
Question: What is Inbound and Outbound ?

Answer: In inbound process we just satisfy the customer and solve the problem related to our company.
And, in out bound process, we just call the customer and selling the company products. Source: CoolInterview.com
Question: Tell something about BPO ?

Answer: It is a business having full form Business processing outsourcing that involves the contracting of the operations and responsibilities of specific functions to a third party service provider.

BPO is typically categorized into back office outsourcing which includes internal business functions such as human resources or finance and accounting, and front office outsourcing which includes customer related services such as contact center services. Source: CoolInterview.com
Question: one girl have a blind ,deaf,dump and she is uneducated.one boy love her .he want to propose her [with out toughching] how he will propose.

Answer: by doing stuff that she would feel that somebody likes her and she would appreciate. like giving her food, flowers, etc. eventhough she's blind, deaf, dump and uneducated i'm sure she has a heart that would know i'm a person that cares/loves for her. Source: CoolInterview.com
Question: What is the Definition of Quality ?

Answer: Quality is a parameter based on conservation with the customer. it contains good knowledge of productivity ,active listener, opening and closing script, goodcommunications skills .and probing skills also. Source: CoolInterview.com
Question: What are your Salary Expectation ?

Answer: As per your company norms.Do not ever say the exact figure say salary is not a concerned or my first preference.I totally accept the your organisational policy.I am here for my career not for salary oriented Source: CoolInterview.com
Question: Describe red color to a Blind Person ?

Answer: I will keep the Blind person face under the sun rays by this the color of red he can imagine.
Source: CoolInterview.com
Question: What is the difference between BPO and CALL CENTRE ?

Answer: A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.

Thus, a call center can be considered a BPO organization. The converse is, however, not Source: CoolInterview.com
Question: what is backend.

Answer: A back-end database is a database that is accessed by users indirectly through an external application rather than by application programming stored within the database itself or by low level manipulation of the data (e.g. through SQL commands).

A back-end database stores data but does not include end-user application elements such as stored queries, forms, macros or reports. Source: CoolInterview.com
Question: What will you do If you are not selected for this Job ?

Answer: I will give my best to get this job unfortunately, If I am not selected i will try to overcome my mistakes and I will get ready for another interview.
Source: CoolInterview.com
Question: What Color do you Like ?

Answer: My favorite color is Blue. It is a favorite color of corporate world i always were a blue color shirt when i go for an interview it gives me confidence. sky is Blue the color of ocean water is Blue. To add icing on the Cake the our Indian cricket team;s dress color is also blue. we normally writes with Blue color pen. everyone loves Blue and clear sky.so i believe its a very famous color.


Source: CoolInterview.com
Question: What does Customer Satisfaction mean to you?

Answer: Customer Satisfaction mean,dealing with customer in a proper or positive way.Every individuals are different so there need and satisfactory leave also different.So the main task of a employee of a call center is to make them understand that they are also concerned about their problem. Source: CoolInterview.com
Question: What is CDMA?

Answer: CDMA ,means ?code division multiple access?
Source: CoolInterview.com
Question: What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?

Answer: There is no such procedure for the recruitment in BPO generally all the BPO take the walk in interview. As far as the salary concern, ther is no such parameters for salary generally they provide between 7000 INR to 12000 INR this will be depend upon your capability.
Source: CoolInterview.com
Question: Return and back both have the same meaning. Can we use the word ?returned back??

Answer: Yes both words have same meaning but these words use according to sentence nature. Source: CoolInterview.com
Question: What is GPRS ?

Answer: General Packet Radio Service (GPRS) is a packet oriented Mobile Data Service available to users of Global System for Mobile Communications.
GPRS has several unique features which can be summarized as:
Theoretical maximum speeds of up to 171.2 kilobits per second (kbps) are achievable with GPRS using all eight timeslots at the same time. This is about three times as fast as the data transmission speeds Possible over today?s fixed telecommunications networks. Source: CoolInterview.com
Question: Why are you Leaving your Current Position?

Answer: There is nothing wrong with being open to an opportunity that enhances your career. This is a very critical question. Dont bad mouth your previous employer. If you are coming out of an organization known to have major problems or in midst of a buy out down sizing or re engineering this may be an easy question to answer. It is also good to state that after long personal consideration your chance to make a contribution is very low due to changes in the company. If you were not looking for a change Source: CoolInterview.com
Question: Why you left the last job ?

Answer: No need to give exact reason because it can be personal also<br>so simply follow the basic steps like:-<br>a]no cab facility, office was very far.<br>B]people in office was not good.{personal}<br>C]no increment chances.<br>D]totally zero percent respect for candidates. Source: CoolInterview.com
Question: What is your achivement?

Answer: I am hear that is my achievement.
Source: CoolInterview.com

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Payment of time- barred debt is: (a) Valid (b) Void (c) Illegal (d) Voidable
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