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Call Center Interview Questions & Answers - Learning Mode

Call Center Interview Questions & Answers - Learning Mode

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers.

Try Call Center Interview Questions & Answers - Exam Mode

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Call Center Interview Questions & Answers - Learning Mode
Try Call Center Interview Questions & Answers - Exam Mode
Question: Who is your Role model?

Answer: My father is my role model. he is the person who has done a lot to make my life comfortable . he belives that destiny is in our hands . He says that success is not a chance happenings and to succeed is a decision that we have to make.
He impresses me in dealing with people and day to day problems. He liked by most because his honesty is transparent . Source:
Question: What is Inbound and Outbound ?

Answer: In inbound process we just satisfy the customer and solve the problem related to our company.
And, in out bound process, we just call the customer and selling the company products. Source:
Question: What is the Definition of Quality ?

Answer: Quality is a parameter based on conservation with the customer. it contains good knowledge of productivity ,active listener, opening and closing script, goodcommunications skills .and probing skills also. Source:
Question: what is backend.

Answer: A back-end database is a database that is accessed by users indirectly through an external application rather than by application programming stored within the database itself or by low level manipulation of the data (e.g. through SQL commands).

A back-end database stores data but does not include end-user application elements such as stored queries, forms, macros or reports. Source:
Question: Tell something about BPO ?

Answer: It is a business having full form Business processing outsourcing that involves the contracting of the operations and responsibilities of specific functions to a third party service provider.

BPO is typically categorized into back office outsourcing which includes internal business functions such as human resources or finance and accounting, and front office outsourcing which includes customer related services such as contact center services. Source:
Question: What are your Salary Expectation ?

Answer: As per your company norms.Do not ever say the exact figure say salary is not a concerned or my first preference.I totally accept the your organisational policy.I am here for my career not for salary oriented Source:
Question: one girl have a blind ,deaf,dump and she is boy love her .he want to propose her [with out toughching] how he will propose.

Answer: by doing stuff that she would feel that somebody likes her and she would appreciate. like giving her food, flowers, etc. eventhough she's blind, deaf, dump and uneducated i'm sure she has a heart that would know i'm a person that cares/loves for her. Source:
Question: What is B.P.O ?

Answer: B.P.O. Means Business Process Outsourcing which deals with CRM ( Customer relationship management.). IN the BPO call are made & receive. It can be inbound or outbound. it is just like a help-desk where customer query are solve. It is basically link between the customer & its company..Main motive is customer satisfaction. Source:
Question: Describe red color to a Blind Person ?

Answer: I will keep the Blind person face under the sun rays by this the color of red he can imagine.
Question: What is the difference between BPO and CALL CENTRE ?

Answer: A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a

Thus, a call center can be considered a BPO organization. The converse is, however, not Source:
Question: What Color do you Like ?

Answer: My favorite color is Blue. It is a favorite color of corporate world i always were a blue color shirt when i go for an interview it gives me confidence. sky is Blue the color of ocean water is Blue. To add icing on the Cake the our Indian cricket team;s dress color is also blue. we normally writes with Blue color pen. everyone loves Blue and clear i believe its a very famous color.

Question: What is the abbreviation of WNS?

Question: Why are you Leaving your Current Position?

Answer: There is nothing wrong with being open to an opportunity that enhances your career. This is a very critical question. Dont bad mouth your previous employer. If you are coming out of an organization known to have major problems or in midst of a buy out down sizing or re engineering this may be an easy question to answer. It is also good to state that after long personal consideration your chance to make a contribution is very low due to changes in the company. If you were not looking for a change Source:
Question: What will you do If you are not selected for this Job ?

Answer: I will give my best to get this job unfortunately, If I am not selected i will try to overcome my mistakes and I will get ready for another interview.
Question: How can I get this Job ?

Answer: I have to be fully prepare and also I must speak fluently in English or shall I say good accent,confident.must have a patience and also easy to tackle the Question. Source:
Question: Write a program to enter five numbers in ascending order and search a particular element.

Answer: #include<stdio.h>
int main()
pritnf("please enter five numbers");
int a[10];
int i;
printf("now just enter a number so that youwantto know");
if( Source:
Question: What are the works of Team Leader in Call Center?

Answer: To Take care of the team with motivation. Checking on daily performance of each team member which includes (Shift and Break Adherence, AHT, Occupancy, Ring time and of course quality, and give them the feedback on area of improvement and tracking attendance,remote or nice call monitoring, taking escalations and taking team meetings and also giving update about the new information on floor. So, it helps agents? or team members can wrap the calls soon maintain the AHT and SL when there is spike in Source:
Question: Can you give me some Frequently asked Questions ?

Answer: Tell me something about Customer Care ?
Tell me about yourself ? Source:
Question: What is your achivement?

Answer: I am hear that is my achievement.
Question: Choose the easiest topic if u get an opportunity to choose yourself ?

Answer: My memorable Journey:
Actually My brother had some urgent business at Jaipur.He wanted to reach there soon.So,he decided to reach there soon.He wanted to take me along.We packed a small bag and went to the Airport.
There were a number of airport at the airport.Many people had come to see off their relatives and friends.We entered the aeroplane.This was my first experience of traveling by air.The aeroplane took off in the air.It flew higher and higher.I felt little giddy.I looked through ou Source:

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Latest 20 Questions
Payment of time- barred debt is: (a) Valid (b) Void (c) Illegal (d) Voidable
Consideration is defined in the Indian Contract Act,1872 in: (a) Section 2(f) (b) Section 2(e) (c) Section 2(g) (d) Section 2(d)
Which of the following is not an exception to the rule, "No consideration, No contract": (a) Natural love and affection (b) Compensation for involuntary services (c) Completed gift (d) Agency
Consideration must move at the desire of: (a) The promisor (b) The promisee (c) The promisor or any other party (d) Both the promisor and the promisee
An offer which is open for acceptance over a period of time is: (a) Cross Offer (b) Counter Offer (c) Standing Offer (d) Implied Offer
Specific offer can be communicated to__________ (a) All the parties of contract (b) General public in universe (c) Specific person (d) None of the above
_________ amounts to rejection of the original offer. (a) Cross offer (b) Special offer (c) Standing offer (d) Counter offer
A advertises to sell his old car by advertising in a newspaper. This offer is caleed: (a) General Offer (b) Special Offer (c) Continuing Offer (d) None of the above
In case a counter offer is made, the original offer stands: (a) Rejected (b) Accepted automatically (c) Accepted subject to certain modifications and variations (d) None of the above
In case of unenforceable contract having some technical defect, parties (a) Can sue upon it (b) Cannot sue upon it (c) Should consider it to be illegal (d) None of the above
If entire specified goods is perished before entering into contract of sale, the contract is (a) Valid (b) Void (c) Voidable (d) Cancelled
______________ contracts are also caled contracts with executed consideration. (a) Unilateral (b) Completed (c) Bilateral (d) Executory
A offers B to supply books @ Rs 100 each but B accepts the same with condition of 10% discount. This is a case of (a) Counter Offer (b) Cross Offer (c) Specific Offer (d) General Offer
_____________ is a game of chance. (a) Conditional Contract (b) Contingent Contract (c) Wagering Contract (d) Quasi Contract
There is no binding contract in case of _______ as one's offer cannot be constructed as acceptance (a) Cross Offer (b) Standing Offer (c) Counter Offer (d) Special Offer
An offer is made with an intention to have negotiation from other party. This type of offer is: (a) Invitation to offer (b) Valid offer (c) Voidable (d) None of the above
When an offer is made to the world at large, it is ____________ offer. (a) Counter (b) Special (c) General (d) None of the above
Implied contract even if not in writing or express words is perfectly _______________ if all the conditions are satisfied:- (a) Void (b) Voidable (c) Valid (d) Illegal
A specific offer can be accepted by ___________. (a) Any person (b) Any friend to offeror (c) The person to whom it is made (d) Any friend of offeree
An agreement toput a fire on a person's car is a ______: (a) Legal (b) Voidable (c) Valid (d) Illegal
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