CoolInterview.com - World's Largest Collection of Interview Questions & Answers, FAQs, queries, sample papers, exam papers, dumps, what, why, how, where, when questions
Our Services
Get 9,000 Interview Questions & Answers in an eBook.




Get it now !!
Send your Resume to 6000 Companies
Clarify CRM Interview Questions & Answers - Learning Mode
COOLINTERVIEW.COM TESTING INTERVIEW QUESTIONS CLARIFY CRM INTERVIEW QUESTIONS QUESTIONS & ANSWERS - LEARNING MODE

Clarify CRM Interview Questions & Answers - Learning Mode

Clarify is an Amdocs Customer Relationship Management S/W product.It is based on client server technology which may range from 2 to n tiers.Though for adopting greater than 2 tier middlewares are required.Clarify is supported in two modes via thick client and thin client. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales, support, ordering and analytics.

Try Clarify CRM Interview Questions & Answers - Exam Mode

1 2 Next

Sort By : Latest First | Oldest First | By Rating

Clarify CRM Interview Questions & Answers - Learning Mode
Try Clarify CRM Interview Questions & Answers - Exam Mode
Question: What is the full form of CDO?



Answer: CDO means Clarify CRM Data Objects not Common Data Objects as i supposeThese are the Client side data objects. Source: CoolInterview.com
Question: How do we define CRM?

Answer: CRM is a process or methodology used to learn more about customer?s needs & behavior in order to develop stronger relationship with them. Source: CoolInterview.com
Question: What are the Advantages of CRM?

Answer: Provide better customer service

Make call centers more efficient

Cross sell products more effectively

Help sales staff close deals faster

Simplify marketing and sales processes

Discover new customers

Increase customer revenues Source: CoolInterview.com
Question: Load/Save/ChildLoadBean/ChildSaveBean are HTTP aware



Answer: No Source: CoolInterview.com
Question: How to add business partner in SAP CRM?


Answer: Business partner get in to CRM system through various sites.1. Direct creation of BP in CRM system.2.ELM3.User Creations through Mkt. Campaign Internet sales4.Through CIC5.Transfer from R/3 Source: CoolInterview.com
Question: Which one of the following is predefined Out of Box values for source and target windows of data transfer.



Answer: A) THIS, OPENER
B) OPENED, PARENT
C) WINDOW
Source: CoolInterview.com
Question: To add the shortcut keys to the Menu items we use the one of the following property






Answer: C) hotkey
Source: CoolInterview.com
Question: What is the name of the feature by which the window manager automatically checks for the unsaved changes while closing the window and prompts the user to save any changes



Answer: A) window dirty bit checking
Source: CoolInterview.com
Question: For any activity like update and insert, performed in the clarify CRM, a log is created called activity log. Name the table in which it is stored



Answer: Act_entry Source: CoolInterview.com
Question: What are the CRM Technology Components?

Answer: CRM Engine

Front-Office Solutions

Enterprise Application Integrations (EAIs) for CRM

CRM in the Back Office

CRM Engine

? This would be the customer data repository.

? The data mart or data warehouse is where all data on the customer is captured and stored.

? This could include basic stuff such as name, address, phone number, and birth date.

? The purpose is a single gathering point for all individual customer information so that a unified c Source: CoolInterview.com
Question: Does clarify database has explicit primary keys defined for the tables.



Answer: NO. Primary key are not defined in the Clarify Database. The restrictions and relationships are managed by the application itself. Source: CoolInterview.com
Question: What are Objectives of CRM?

Answer: 1.To create a consistent customer experience

Your relationship with customer should be thought of as an ongoing conversation without end.

Collective consciousness expected

Customers talking to Accounts receivables person, sales person, call from telemarketing person, direct marketing, returning to web site. Source: CoolInterview.com
Question: What is CRM Technology?

Answer: CRM is disciplined business strategy. CRM technology is the driver of the strategy.

? Technology, in the form of networked collaboration, communication, knowledge management and automated electronic processes can enable different groups within the company to work seamlessly as one unit to fulfill the CRM vision.

? The accepted definition of CRM technology is generally accepted to apply to "front office" processes.

? CRM technology mandates that all interactions between the c Source: CoolInterview.com
Question: In clarify CRM billing manager, what is the relation between financial account and the billing arrangement?



Answer: It is One to One.For every account there is one Billing site and one Billing Contact. Source: CoolInterview.com
Question: The use of the eorder Application in the ClarifyCRM is (Multiple choice)



Answer: A) Search for products
B) Save the shopping list


(A, B), other options are provided from eSupport








Source: CoolInterview.com
Question: Which of the following statements is true about the windows broadcasting.



Answer: Window broadcasting also provide functionality to update the new data in Edit Window.


Source: CoolInterview.com
Question: In clarify CRM billing manager, what is the relation between the case and the contact?



Answer: Answer: C, One contact can create many cases. where as a case will have only one contact. Source: CoolInterview.com
Question: What are the types of CRM technology?

Answer: Operational CRM

Analytical CRM

collaborative CRM

Operational CRM:

? Operational CRM is the customer-facing applications of CRM?the

aforementioned sales force automation, enterprise marketing automation,

and front-office suites that encompass all of this simultaneously.

? This is the ?ERP-like? segment of CRM.

? One facet of operational CRM is the possibility of integrating with the financial and human resources functions of the enterprise r Source: CoolInterview.com
Question: Which of the following statements is false about the use of objId in the Clarify CRM database.



Answer: It is B. The value of objid cannot be updated by the user. Source: CoolInterview.com
Question: Worker Beans, Save Beans and ________ together make up the Application beans in the ClarifyCRM.



Answer: A) Load Beans
Source: CoolInterview.com

1 2 Next



India News Network
Latest 20 Questions
Payment of time- barred debt is: (a) Valid (b) Void (c) Illegal (d) Voidable
Consideration is defined in the Indian Contract Act,1872 in: (a) Section 2(f) (b) Section 2(e) (c) Section 2(g) (d) Section 2(d)
Which of the following is not an exception to the rule, "No consideration, No contract": (a) Natural love and affection (b) Compensation for involuntary services (c) Completed gift (d) Agency
Consideration must move at the desire of: (a) The promisor (b) The promisee (c) The promisor or any other party (d) Both the promisor and the promisee
An offer which is open for acceptance over a period of time is: (a) Cross Offer (b) Counter Offer (c) Standing Offer (d) Implied Offer
Specific offer can be communicated to__________ (a) All the parties of contract (b) General public in universe (c) Specific person (d) None of the above
_________ amounts to rejection of the original offer. (a) Cross offer (b) Special offer (c) Standing offer (d) Counter offer
A advertises to sell his old car by advertising in a newspaper. This offer is caleed: (a) General Offer (b) Special Offer (c) Continuing Offer (d) None of the above
In case a counter offer is made, the original offer stands: (a) Rejected (b) Accepted automatically (c) Accepted subject to certain modifications and variations (d) None of the above
In case of unenforceable contract having some technical defect, parties (a) Can sue upon it (b) Cannot sue upon it (c) Should consider it to be illegal (d) None of the above
If entire specified goods is perished before entering into contract of sale, the contract is (a) Valid (b) Void (c) Voidable (d) Cancelled
______________ contracts are also caled contracts with executed consideration. (a) Unilateral (b) Completed (c) Bilateral (d) Executory
A offers B to supply books @ Rs 100 each but B accepts the same with condition of 10% discount. This is a case of (a) Counter Offer (b) Cross Offer (c) Specific Offer (d) General Offer
_____________ is a game of chance. (a) Conditional Contract (b) Contingent Contract (c) Wagering Contract (d) Quasi Contract
There is no binding contract in case of _______ as one's offer cannot be constructed as acceptance (a) Cross Offer (b) Standing Offer (c) Counter Offer (d) Special Offer
An offer is made with an intention to have negotiation from other party. This type of offer is: (a) Invitation to offer (b) Valid offer (c) Voidable (d) None of the above
When an offer is made to the world at large, it is ____________ offer. (a) Counter (b) Special (c) General (d) None of the above
Implied contract even if not in writing or express words is perfectly _______________ if all the conditions are satisfied:- (a) Void (b) Voidable (c) Valid (d) Illegal
A specific offer can be accepted by ___________. (a) Any person (b) Any friend to offeror (c) The person to whom it is made (d) Any friend of offeree
An agreement toput a fire on a person's car is a ______: (a) Legal (b) Voidable (c) Valid (d) Illegal
Cache = 1.140625 Seconds