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Clarify CRM Interview Questions & Answers - Learning Mode

Clarify CRM Interview Questions & Answers - Learning Mode

Clarify is an Amdocs Customer Relationship Management S/W product.It is based on client server technology which may range from 2 to n tiers.Though for adopting greater than 2 tier middlewares are required.Clarify is supported in two modes via thick client and thin client. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales, support, ordering and analytics.

Try Clarify CRM Interview Questions & Answers - Exam Mode

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Clarify CRM Interview Questions & Answers - Learning Mode
Try Clarify CRM Interview Questions & Answers - Exam Mode
Question: What are the CRM Technology Components?

Answer: CRM Engine

Front-Office Solutions

Enterprise Application Integrations (EAIs) for CRM

CRM in the Back Office

CRM Engine

? This would be the customer data repository.

? The data mart or data warehouse is where all data on the customer is captured and stored.

? This could include basic stuff such as name, address, phone number, and birth date.

? The purpose is a single gathering point for all individual customer information so that a unified c Source:
Question: In clarify CRM billing manager, what is the relation between financial account and the billing arrangement?

Answer: It is One to One.For every account there is one Billing site and one Billing Contact. Source:
Question: Which method on the client side is used to indicate that the node value has been changed

Answer: B) isFieldDirty()
Question: Which of the following is/are true about savebeans ?

Answer: A) Uses CBOs for database operation.
D) They can be customized by subclassing.


Beanfactory is used for intantiating child load and save beans

Question: ClfyMenu custom tag used to create application menus consists of __________ and is defined as part of _________.

Answer: A) clfy:menu , clarify.tld
Question: Which of the following statements is false about the use of objId in the Clarify CRM database.

Answer: It is B. The value of objid cannot be updated by the user. Source:
Question: Worker Beans, Save Beans and ________ together make up the Application beans in the ClarifyCRM.

Answer: A) Load Beans
Question: Worker bean calls ________ method to create, __________ method to initialize and ___________ method to initiate the creation of CBO?s within Save Bean

Answer: B) setUpSaveBean(), createSaveBean(),SB.init()
Question: Which of the following statement(s) is true about the Bean Factory

Answer: Answer: A, Explanation: If we want to creat a load,save or Message Bean we need to instantiate the Bean Factory.

Question: For any activity like update and insert, performed in the clarify CRM, a log is created called activity log. Name the table in which it is stored

Answer: Act_entry Source:
Question: Does clarify database has explicit primary keys defined for the tables.

Answer: NO. Primary key are not defined in the Clarify Database. The restrictions and relationships are managed by the application itself. Source:
Question: What is the full form of CDOCOL?

Answer: CDOCOL means ClarifyCRM data Object Collection. Source:
Question: Which of the following statements is true about the windows broadcasting.

Answer: Window broadcasting also provide functionality to update the new data in Edit Window.

Question: What are the Features of eCRM?

Answer: eCRM implies capabilities like self service knowledge bases, automated email response, personalization of web content, online product bundling and pricing.

? eCRM gives Internet users the ability to interact with the business through their preferred communication channel.

? It also allows business to offset expensive customer service agents with technology.

? eCRM puts much emphasis on the customer satisfaction and reduced cost through improved efficiency.

? eCRM use Source:
Question: The toolbox configuration files for the ClarifyCRM Administrator are defined in

Answer: B) /commonjsp/desktop/iAdmin.xml
Question: To add the shortcut keys to the Menu items we use the one of the following property

Answer: C) hotkey
Question: What are Objectives of CRM?

Answer: 1.To create a consistent customer experience

Your relationship with customer should be thought of as an ongoing conversation without end.

Collective consciousness expected

Customers talking to Accounts receivables person, sales person, call from telemarketing person, direct marketing, returning to web site. Source:
Question: What is the name of the feature by which the window manager automatically checks for the unsaved changes while closing the window and prompts the user to save any changes

Answer: A) window dirty bit checking
Question: The use of the eorder Application in the ClarifyCRM is (Multiple choice)

Answer: A) Search for products
B) Save the shopping list

(A, B), other options are provided from eSupport

Question: What are the Advantages of CRM?

Answer: Provide better customer service

Make call centers more efficient

Cross sell products more effectively

Help sales staff close deals faster

Simplify marketing and sales processes

Discover new customers

Increase customer revenues Source:

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Latest 20 Questions
Payment of time- barred debt is: (a) Valid (b) Void (c) Illegal (d) Voidable
Consideration is defined in the Indian Contract Act,1872 in: (a) Section 2(f) (b) Section 2(e) (c) Section 2(g) (d) Section 2(d)
Which of the following is not an exception to the rule, "No consideration, No contract": (a) Natural love and affection (b) Compensation for involuntary services (c) Completed gift (d) Agency
Consideration must move at the desire of: (a) The promisor (b) The promisee (c) The promisor or any other party (d) Both the promisor and the promisee
An offer which is open for acceptance over a period of time is: (a) Cross Offer (b) Counter Offer (c) Standing Offer (d) Implied Offer
Specific offer can be communicated to__________ (a) All the parties of contract (b) General public in universe (c) Specific person (d) None of the above
_________ amounts to rejection of the original offer. (a) Cross offer (b) Special offer (c) Standing offer (d) Counter offer
A advertises to sell his old car by advertising in a newspaper. This offer is caleed: (a) General Offer (b) Special Offer (c) Continuing Offer (d) None of the above
In case a counter offer is made, the original offer stands: (a) Rejected (b) Accepted automatically (c) Accepted subject to certain modifications and variations (d) None of the above
In case of unenforceable contract having some technical defect, parties (a) Can sue upon it (b) Cannot sue upon it (c) Should consider it to be illegal (d) None of the above
If entire specified goods is perished before entering into contract of sale, the contract is (a) Valid (b) Void (c) Voidable (d) Cancelled
______________ contracts are also caled contracts with executed consideration. (a) Unilateral (b) Completed (c) Bilateral (d) Executory
A offers B to supply books @ Rs 100 each but B accepts the same with condition of 10% discount. This is a case of (a) Counter Offer (b) Cross Offer (c) Specific Offer (d) General Offer
_____________ is a game of chance. (a) Conditional Contract (b) Contingent Contract (c) Wagering Contract (d) Quasi Contract
There is no binding contract in case of _______ as one's offer cannot be constructed as acceptance (a) Cross Offer (b) Standing Offer (c) Counter Offer (d) Special Offer
An offer is made with an intention to have negotiation from other party. This type of offer is: (a) Invitation to offer (b) Valid offer (c) Voidable (d) None of the above
When an offer is made to the world at large, it is ____________ offer. (a) Counter (b) Special (c) General (d) None of the above
Implied contract even if not in writing or express words is perfectly _______________ if all the conditions are satisfied:- (a) Void (b) Voidable (c) Valid (d) Illegal
A specific offer can be accepted by ___________. (a) Any person (b) Any friend to offeror (c) The person to whom it is made (d) Any friend of offeree
An agreement toput a fire on a person's car is a ______: (a) Legal (b) Voidable (c) Valid (d) Illegal
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