The interviewer is concerned about your metrics on which you performance in judged in the company. You can say "On the basis of my Customer Satisfaction Score (Csat), Productivity (no.of calls) and Average Handling time (Voice Support).

As the progress can be measured by the result and by the satisfaction level of our subordinate and superior.and most probably by the nature and we carry out to do our day to day work. in that manner we can exactly ranked anyone.

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