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Question :

What is ISO 9000? Why is it important?

Category Software Testing Interview Questions
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Added on 5/26/2011
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ISO 9000 is a family of ISO standards for Quality Management Systems.

ISO 9000 was developed from the British Standards Institution's BS 5750. The ISO 9000 standards are maintained by ISO (the International Organization for Standardization) and administered by accreditation and certification bodies.

Although the standards originated in manufacturing, they are now employed across a wide range of other types of organizations. In fact, according to ISO in 2004, "service sectors now account by far for the highest number of ISO 9001:2000 certificates - about 31% of the total" - source: the ISO Survey 2004

Some countries re-label ISO 9000 as a national standard. (e.g. IR 9000 in Iran).

ISO 9000 does not guarantee the quality of end products and services; rather, it certifies that consistent business processes are being applied.

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