A call center is a centralized office of a company that answers incoming calls or makes outgoing calls to the customers. They can handle considerable volume of calls at the same time and can also log calls. using a variety of technologies including computer automation, call centers connect the customer and the organization to meet the customer needs in real time.
Call Center is a place where we rendered service to the customer & where customer queries and problem are taken care of and outsourcing is done.
Call Center is a contact center where we receive calls or make calls to the Customers. there are two types: 1. outbound and 2. Inbound. In outbound we make calls to customers and Inbound,we receive calls from customers.
Call center deals with custumer relationship management. In Call center calls are made in recieve. It can be either inbound or outbound and it is an 24*7 help desk where custumer query is solved. It is basically a link between the customer and the company, the main motive of B.P.O is customer satisfaction.