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Question :
Tell something about BPO ?
Category Call Center Interview Questions
Rating (3.9) By 15 users
Added on 8/28/2014
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Answers:

It is a business having full form Business processing outsourcing that involves the contracting of the operations and responsibilities of specific functions to a third party service provider.

BPO is typically categorized into back office outsourcing which includes internal business functions such as human resources or finance and accounting, and front office outsourcing which includes customer related services such as contact center services.



Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations. BPO is also known as Information Technology Enabled Services (ITES).

BPO is typically categorized into back office outsourcing which includes internal business functions such as human resources or finance and accounting, and front office outsourcing which includes customer related services such as contact center services.



Posted by: sandeep

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When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to another company, which is called Business Process Outsourcing. This outsourcing is mainly done between two companies.



Posted by: Asheesh Pratap Singh

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A BPO service provider usually administers and manages a particular business process for another company.



Posted by: aditya kumar rathore

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