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Question :

How to impress the customer ?

Category Call Center Interview Questions
Rating (3.8) By 11 users
Added on 8/28/2014
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Answers:

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Make them satisfied.. make sure you helped them with all your best.. you should put yourself in there situation so that you know how they feel especially if they are irate.If they are not satisfied with your service that would make them irate/mad(most of them)
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We have to follow the simple steps;
1.first we have to understand the query of the customer
2.we should listen to the problem ofthe customer patiently
3.solve their problem as soon as possible
4.never make them irritable with our response as making hold on longtime..
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Posted by: krishna

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act to gain his confidence in your organisation by your dealings in terms of ,accuracy ,promptness , reliability towards fulfilling his expectations.
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Posted by: .atish sharma

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Receiving the customer's queries with pleasing peronality and try to solve their queries as soon as possible and make them to satisfied with our conversaton / services.
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Posted by: Packia

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We have to be more polite.Listen the customer very carefully so that we understand his/her queries.Apologize for any inconvenience caused to the customer from our company.Give them the correct resolution to solve their problem.We should assure that the customer is satisfied at the end of the call and that he/she is precious to the company.
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Posted by: Avijit Adak

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