Various surveys and research conducted amongst the call center employees have shown that depression is the most common problem faced by BPO employees. Frequent headaches, feeling of fatigue, sleeping disorders and frustration have become regular problems for them.
The basic profile of the BPO employees is trouble-shooting, sales or revenue collection. All of these are done through tele-calling. Talking to foreigners in a fake foreign accent, solving other people?s problems, facing and handling the anger and abuse of the clients become a routine for these juvenile population.The major problems are inadequate Bandwidth capacity, pool of English speaking class and improper infrastructure. The benefits to the US are cost saving while costs include unemployment and decrease in wage level. However, recent studies show that this viewpoint is not fully correct. The reaction against outsourcing in the West is seen as a serious threat to the growth of these industries Source: CoolInterview.com
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