Customer service is the fulfilling right expectations of customer when he buys the product. When customer buys any product he may not be aware about the use of product or may he gets some issues with the product. So resolving queries or educating about product this could be the goal of a customer service. It is as simple as the example of our own. When we buy any product we get queries, and if there is no one to resolve our queries, we either throw the product away or get frustrated. A good customer service is a good way to grow the business.
By the customer service I understand that we should provide an accurate resolution to the customer and make the customer comfortable speaking to us . Apologize for any inconvenience caused to the customer from our company.Finally we should make the customer feels satisfied and that he/she is precious to the company. Source: CoolInterview.com
Customer service is very important part of outsourcing. Customer is very important for a product. Customer must be always satisfied with our given information of our products. In the sense satisfying customer in very polite inappropriate manner is very important. While giving all information about the product politely plays a big role.