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Question :
What is the difference between BPO and CALL CENTRE ?
Category Call Center Interview Questions Interview Questions
Rating (3.7) By 20 users
Added on 8/28/2014
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Answers:

A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.

Thus, a call center can be considered a BPO organization. The converse is, however, not true because there exist BPO organizations, such as medical transcription agencies, which
handle their business through websites, and do not process any telephone calls on behalf of their clients.



A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.

Thus, a call center can be considered a BPO organization. The converse is, however, not true because there exist BPO organizations, such as medical transcription agencies, which
handle their business through websites, and do not process any telephone calls on behalf of their clients.




Posted by: skv

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call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.



Posted by: k yoganandareddy

Contact k yoganandareddy Contact k yoganandareddy

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