Inbound process is a process where customer care executive receive calls from the customer and we assist them in their queries and problems. Outbound process is a process where customer care executive make calls to the customers, we try to convince them and outsourcing is done.
Very simplely, In inbond process, you have to sit on your position and just wait for the call which will comes to you on a rotational basis and you have to give the appropriate answers to those query or questions which is fired to you by your clients/customers, where as in outbond calls you have to do the call as per your business and process requirements.
In bound process, you have to make a call to customer regarding sales or collection. In inbound process, we recieved call fram customer regarding their quries problem. we have to listen them very carefully and make sure. they should satisfied with our service.