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Question :
What is Inbound and Outbound ?
Category Call Center Interview Questions Interview Questions
Rating (0.3) By 18 users
Added on 8/28/2014
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Answers:

In inbound process we just satisfy the customer and solve the problem related to our company
And in out bound process we just call the customer and selling the company products



In inbound process we just satisfy the customer and solve the problem related to our company
And in out bound process we just call the customer and selling the company products



Posted by: sandeep    

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Inbound process is a process where customer care executive receive calls from the customer and we assist them in their queries and problems.
Outbound process is a process where customer care executive make calls to the customers, we try to convince them and outsourcing is done.



Posted by: Arif Shaikh Rabbani    

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Very simplely,
In inbond process, you have to sit on your position and just wait for the call which will comes to you on a rotational basis and you have to give the appropriate answers to those query or questions which is fired to you by your clients/customers, where as in outbond calls you have to do the call as per your business and process requirements.



Posted by: kush kant dayal    

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Inbound process means so satisfying a customers query on calling ourselves and outbound process means to call them and tell them the new offers of our company.



Posted by: chandu    

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In bound process, you have to make a call to customer regarding sales or collection.
In inbound process, we recieved call fram customer regarding their quries problem. we have to listen them very carefully and make sure. they should satisfied with our service.



Posted by: mahendra singh    

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i m happy



Posted by: bharat pandey    

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Inbound process means so satisfying a customers query on calling ourselves and outbound process means to call them and tell them the new offers of our company.



Posted by: amit sharma    

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