CoolInterview.com - World's Largest Collection of Interview Questions & Answers, FAQs, queries, sample papers, exam papers, dumps, what, why, how, where, when questions
Interview Success Kit - Get Success in Job Interviews Interview Success Kit - 30,000 Interview Que. & Ans.
Covers 30,000+ Interview Questions asked in actual MNC Interviews - all with model answers.
Get Your Dream Job Now - www.vyoms.com
Sponsored Links
Interview Questions
Our Services

INTERVIEW QUESTIONS CALL CENTER INTERVIEW QUESTIONS DETAILS
Question :
What is Inbound and Outbound ?
Category Call Center Interview Questions Interview Questions
Rating (4.0) By 20 users
Added on 8/28/2014
Views 374
Rate it!
Answers:

In inbound process we just satisfy the customer and solve the problem related to our company
And in out bound process we just call the customer and selling the company products



In inbound process we just satisfy the customer and solve the problem related to our company
And in out bound process we just call the customer and selling the company products



Posted by: sandeep

Contact sandeep Contact sandeep

Inbound process is a process where customer care executive receive calls from the customer and we assist them in their queries and problems.
Outbound process is a process where customer care executive make calls to the customers, we try to convince them and outsourcing is done.



Posted by: Arif Shaikh Rabbani

Contact Arif Shaikh Rabbani Contact Arif Shaikh Rabbani

Very simplely,
In inbond process, you have to sit on your position and just wait for the call which will comes to you on a rotational basis and you have to give the appropriate answers to those query or questions which is fired to you by your clients/customers, where as in outbond calls you have to do the call as per your business and process requirements.



Posted by: kush kant dayal

Contact kush kant dayal Contact kush kant dayal

Inbound process means so satisfying a customers query on calling ourselves and outbound process means to call them and tell them the new offers of our company.



Posted by: chandu

Contact chandu Contact chandu

In bound process, you have to make a call to customer regarding sales or collection.
In inbound process, we recieved call fram customer regarding their quries problem. we have to listen them very carefully and make sure. they should satisfied with our service.



Posted by: mahendra singh

Contact mahendra singh Contact mahendra singh

i m happy



Posted by: bharat pandey

Contact bharat pandey Contact bharat pandey

Inbound process means so satisfying a customers query on calling ourselves and outbound process means to call them and tell them the new offers of our company.



Posted by: amit sharma

Contact amit sharma Contact amit sharma

If you have the better answer, then send it to us. We will display your answer after the approval.
Rules to Post Answers in CoolInterview.com:-

  • There should not be any Spelling Mistakes.
  • There should not be any Gramatical Errors.
  • Answers must not contain any bad words.
  • Answers should not be the repeat of same answer, already approved.
  • Answer should be complete in itself.
  • Name :*
    Email Id :*
    Answer :*
    Verification Code Code Image - Please contact webmaster if you have problems seeing this image code Not readable? Load New Code
    Process Verification Enter the above shown code: *
    Inform me about updated answers to this question

    Related Questions
    View Answer
    Describe red color to a Blind Person ?
    View Answer
    What is the procedure of Recruting done by BPO and what is the basic salary paid to the fresher ?
    View Answer

    Please Note: We keep on updating better answers to this site. In case you are looking for Jobs, Pls Click Here Vyoms.com - Best Freshers & Experienced Jobs Website.

    View ALL Call Center Interview Questions Interview Questions & Answers

    User Options
    Latest 20 Questions
    How to Retrieve a Cookie Value ?
    How to Create a Cookie?
    What is ViewState ?
    What are different methods of session maintenance in ASP.NET?
    What is cross cutting concern and concern in spring AOP ?
    What are the important beans lifecycle methods ?
    Explain the advantages of using DAO module?
    What is SQLProvider ?
    How struts application can be integrated with spring?
    What are the advantages of spring framework?
    What is ?Throws advice? in Spring ?
    What is Metadata Autoproxying ?
    Describe about DAO in Spring framework ?
    What is called an Advice ?
    What is IOC?
    What are the types of Dependency Injection?
    What are the different Modes of Autowiring ?
    Define Application context module?
    Why Spring framework is needed?
    What is called Spring MVC?


    Copyright ©2003-2016 CoolInterview.com, All Rights Reserved.
    Privacy Policy | Terms and Conditions

    Download Yahoo Messenger | Placement Papers| FREE SMS | ASP .Net Tutorial | Web Hosting | Dedicated Servers | C Interview Questions & Answers

    Testing Articles | Testing Books | Testing Certifications | Testing FAQs | Testing Downloads | Testing Interview Questions | Testing Jobs | Testing Training Institutes


    Cache = 0 Seconds